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Posted 28 Apr 2017

It's all about the outcomes, as the feedback from our clients demonstrates.

We deliver all the care 5,500 Australians need to live in the comfort of their own homes.

Our 1,400 staff deliver nearly one million hours of caring each year: from providing support post-surgery, assisting with daily care and living routines, to responding to more intensive care needs.

We welcome feedback from our clients and their advocates, whether comments, congratulations or constructive criticism. Feedback supports our drive to deliver quality care and real value.

And the feed back we receive confirms it's all about the outcomes for our clients:

“I was given a wonderful carer on leaving hospital…She collected me from recovery…and cared for me day and night... I just want to thank everyone involved in arranging for me to have [AHCS Support Worker] care for me, she was amazing.  So professional and yet so thoughtful.”

“…the TAC granted me home help while I recover from an accident. As I was not familiar with any of the agencies on their list, I asked TAC to recommend one.  They recommended your agency and I am so pleased that they did…I am so grateful.”

“AHCS has changed everything for us. Did not have any support before AHCS.”

“My Case Manager makes sure I have what I need and makes me feel hopeful to stay in my own home.”

“Very happy with service. Case Manager always cheery, co-operative, explains things well and does what she says she is going to do.”

“Great support staff. Friendly, caring and accommodating.”

“Very happy with the support workers and service offered.”

Feedback we receive confirms it’s all about the outcomes for our clients:

With feedback like that, it’s not surprising that a recent client survey revealed that 70% said they rated their satisfaction level with AHCS (on a scale from one to 10) as either eight or above*.

 

* Survey sample of 122 clients.